It is unsustainable to keep up with dispatch requirements using a pen and paper to manually complete forms when computer systems fail for thirty minutes or longer during a snow-storm, flash-flood, or an unforeseen disaster such as a cyber-attack.
Disaster Recovery is one of the most important factors of any Public Safety technology deployment. Evolving threats and heightened expectations require a proactive stance on being prepared to effectively communicate through potentially life-threatening situations if a computer aided dispatch system goes down unexpectedly.
Nashville Metro 911 is now using Mark43 as a backup solution for a real-time, cloud native Computer Aided Dispatch program to ensure systems are running even if their primary CAD becomes unavailable, even in a circumstance like the unfortunate 2021 Christmas Bombing incident.
Mark43 is a mobile, tactical CAD application that can be used by the Field Incident Response Support Team (FIRST) to conduct incidental dispatch duties from off-site environments. The addition of Mark43 to the tech stack ensures that a team of trained public safety communications professionals have a versatile CAD platform and can provide crucial communications and response support in any environment, equipped only with a laptop and internet connection.
Being prepared to respond to unfortunate events with a reliable CAD system shows an added level of commitment to the community.
Here are three things to consider before adopting a secondary CAD solution:
Contact GovDirect to discuss your CAD strategy and other aspects of your technology disaster recovery plan.